Welcome to BuilderChat, an AI-powered chat, custom development, and consulting service provided by BuilderChat AI Inc., registered in Alberta, Canada. We value your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard data when you use our services, including AI chat agents, websites (www.builderchat.ca, www.builderchat.us), or related offerings (collectively, the “Services”). By using our Services, you agree to this Privacy Policy and our Terms of Service. If you have questions, contact us at info@builderchat.ca.

1. Scope and Application

1.1

This policy applies to all users of the Services, including website visitors, clients, and their website visitors interacting with our AI chat agents.

1.2

Third-party services (e.g., Stripe for payments) may collect data under their own privacy policies, which we encourage you to review.

2. Information We Collect

We collect minimal, anonymized data to operate and improve our Services. We do not store sensitive personal data unless necessary and authorized. Categories of data include:

2.1 AI Chat Interactions

• Anonymized user interactions with our AI chat agents (e.g., queries, timestamps, engagement metrics).
• No personally identifiable information (e.g., names, emails) is stored unless provided voluntarily and required for the Services.

2.2 Website Usage

• Usage Data: Pages visited, time spent, links clicked.
• Device Information: IP address, browser type, operating system.
• Cookies: We use cookies and similar technologies to enhance your experience (see Section 3).

2.3 Client-Provided Data

• Contact details (e.g., email, phone) if you sign up or contact us.
• Data provided for integrations (e.g., CRM settings) or custom development.

2.4 Feedback

Voluntary feedback or survey responses to improve our Services.

2.5 Third-Party Data

We may receive data from partners (e.g., analytics providers) to enhance our Services, but only in anonymized or aggregated form unless specified.

3. Cookies and Tracking Technologies

3.1 Purpose

We use cookies to improve website functionality, analyze usage, and personalize content. Cookies may include:

• Essential Cookies: Enable core website functions.
• Analytics Cookies: Track usage patterns (e.g., Google Analytics).
• Marketing Cookies: Support personalized ads based on your interests.

3.2 Consent

When you visit our website, we display a cookie banner allowing you to accept or manage preferences. You can adjust settings or opt out of non-essential cookies at any time via [cookie settings link]. Continued use after declining non-essential cookies implies consent to essential cookies.

3.3 Third-Party Cookies

Partners (e.g., analytics or marketing providers) may set cookies. Their privacy policies govern their use.

3.4 Do Not Track

We honor “Do Not Track” browser settings for non-essential tracking.

4. How We Use Your Information

We use data solely to:

• Operate and improve our AI chat agents (e.g., training models with anonymized interactions).
• Analyze usage trends to enhance service quality and performance.
• Troubleshoot and maintain system accuracy.
• Communicate with clients (e.g., respond to inquiries, send service updates).
• Personalize website content or ads (if you consent to marketing cookies).
• Comply with legal obligations (e.g., tax reporting).
• We do not use data to identify individuals unless required for the Services or authorized by you.

5. Data Sharing and Third Parties

5.1 No Sale of Data

We do not sell or share personal data for commercial purposes beyond service delivery.

5.2 Service Providers

We share data with trusted third parties (e.g., Stripe for payments, hosting providers) only to provide the Services. These providers are bound by strict data protection agreements.

5.3 Integrations

If you use third-party integrations (e.g., CRMs), data may be shared per your instructions. Their privacy policies apply.

5.4 Legal Requirements

We may disclose data if required by law, court order, or to protect our rights.

5.5 Anonymized Data

We may share aggregated, non-identifiable data (e.g., usage trends) with partners for research or analytics.

6. Data Storage and Retention

6.1 Non-Storage of Chat Data

AI chat interactions are not stored unless necessary for service delivery (e.g., lead passing). Any temporary data is deleted within 5 business days after use.

6.2 Other Data

• Client contact details are retained for the duration of our relationship or as required by law (e.g., tax records).
• Analytics and feedback data are retained in anonymized form for up to 2 years.

6.3 Deletion

You may request deletion of your data (see Section 8). We will comply unless required to retain it by law.

7. Data Security

7.1

We use industry-standard measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or disclosure.

7.2

In case of a data breach, we will notify affected users promptly (within 72 hours for GDPR) and take steps to mitigate harm.

8. Your Rights

8.1

Depending on your location, you may have rights under PIPEDA, GDPR, CCPA, or other laws, including:

• Access: Request a copy of your data.
• Correction: Correct inaccurate data.
• Deletion: Request deletion of your data.
• Portability: Receive your data in a structured format.
• Objection: Object to data processing (e.g., for marketing or AI training).
• Restriction: Limit how we use your data.

8.2

To exercise these rights, contact us at info@builderchat.ca. We will respond within 30 days (or as required by law).

8.3

Complaints: You may lodge a complaint with a data protection authority (e.g., Office of the Privacy Commissioner of Canada).

9. International Data Transfers

9.1

Our Services are hosted in Canada and the US. If you are outside Canada, your data may be transferred to these jurisdictions.

9.2

We ensure transfers comply with GDPR and PIPEDA (e.g., using Standard Contractual Clauses for EU data). Contact us for details on safeguards.

10. AI Limitations

10.1

Our AI chat agents aim to provide accurate responses but may generate errors, outdated information, or inaccuracies.

10.2

We are not liable for decisions or actions based on AI responses. Always verify critical information independently.

10.3

If interactions are used for AI training, they are fully anonymized to prevent identification.

11. Third-Party Integrations

11.1

Our Services may integrate with third parties (e.g., Stripe, CRMs). Their privacy policies govern their data practices.

11.2

We select partners with strong data protection standards but are not liable for their actions.

12. Children’s Privacy

12.1

Our Services are not intended for children. We do not knowingly collect data from minors.

12.2

If we learn of data from a child, we will delete it promptly. Contact us if you believe we have such data.

13. Updates to This Policy

13.1

We may update this policy to reflect changes in our Services or laws. Updates will be posted at https://builderchat.ca/privacy with a revised “Last Updated” date.

13.2

We will notify you of material changes via email or website notice. Continued use after updates constitutes acceptance.

14. Contact Us

For questions, concerns, or to exercise your rights, contact us at: